Our clients can fully trust our competence, in particular when hazardous goods are involved. We always give you the security that you need, for example through a security-protected logistics centre with its own outdoor grounds.

The commercial success of our services is heavily dependent on the quality of those services. We aspire to perform our logistical work with a high standard of quality, the most vital element of our business policy.

As a contribution to ensuring the quality of our services, we have maintained a quality management system in accordance with ISO 9001 since the year 2000. The quality goals listed below are mandatory for all of our employees, as our customers expect competence, reliability and efficiency:

• strict adherence to the contractual agreements with the clients
• highest obligation to take care when handling external property
• transparency in the traceability of the entire logistics chain for clarifying possible irregularities
• take effective measures for eliminating possible negligence on the part of the company
• maintain and increase the quality standards in the fulfilment of services for the purpose of achieving maximum possible customer satisfaction.

A growing environmental awareness and environmental understanding in society will, in the future, lead to a lasting change to the logistics and transport industry as well. Consumers increasingly demand environmentally compatible products, less packaging, untainted food products as well as environmentally aware production and fulfilment of services.

The logistics company, as the connecting link between production facilities, business concerns, consumers and customers, cannot be removed from this process. As a service provider in the transport and logistics industry, pfenning logistics will, in the future, need to increasingly follow the same ecological principles with which our customers in the end consumer segment for goods and services are already familiar. Environmental orientation doesn't restrict, rather it opens new markets and opportunities for growth.

We are convinced that only a healthy environment can safeguard our existence and the future of coming generations. Our environmental management program therefore applies to all areas of the company and can be considered to be a process of continuous review and adaptation to the company-specific requirements.

1. We give environmental protection the same level of importance as economic and social company issues.
2. We independently promote and structure the protection of our environment.
3. We use natural resources sparingly in all areas.
4. We evaluate the environmental impacts of all services to prevent environmental damages and safety risks before they occur.
5. We recycle remnants in the material cycle where possible and economically justifiable.
6. We promote environmental awareness in all of our employees on all levels.
7. We deliberately seek out an open and objective dialogue with our customers, public authorities and the public as a contribution to better understanding.