Whether for the stationary or the online branch, we are your consumer goods logistics provider
Online or in-store purchase? We need them all, the consumer goods, the goods of daily use.
The younger generation mostly buys their consumer goods via the internet. But the traditional way is to buy directly in the shop. No matter which way you choose for your products, the consumer goods must reach the customer.
Household and electrical appliances, textiles and fashion items, cosmetic products, furniture, prams, DIY goods or other non-food retail items – logistics fulfilment for the consumer goods market is one of the core competences of pfenning logistics group. As one of Germany’s leading contract logistics service providers, we can offer the entire range of services in the B2B and B2C sectors – as a complete service or specifically for individual tasks. Store supply, online shipping or both – we also offer manufacturers, retailers, webshop operators and start-ups the right logistics fulfilment through our more than 100 locations in Germany alone.
Our services for you
- Automated interface management: customer orders automatically become picking orders, which are directly imported into your warehouse management system.
- Fully comprehensive warehouse logistics: you go about your core business – we take care of the rest. With real-time booking of the processes in your ERP and WMS systems.
- Time- and cost-saving order picking with direct transfer to dispatch and electronic delivery notification. So that you and your customers always know when the goods will arrive.
- Inspection, preparation, labelling, storage: our returns handling saves you valuable time – and with a quality guarantee. This protects the environment and your wallet.
- Fully automatic labelling so that your goods remain identifiable, documentable and traceable and a seamless supply chain can be guaranteed.
- Support for your web shop: you take care of your online products, we take care of the e-commerce processes – this is what efficient division of labour in e-commerce looks like.
- By land, sea or air: logistics is in our DNA. We bring your goods safely to their destination – including customs clearance at national or EU borders.
A perfect symbiosis of customer and logistics processes is essential for smooth e-commerce logistics. As Germany’s top 3 retail logistics provider, you can rely on our competent and individual logistics solutions. Co-packing, labeling and many other value-added services – we are your experts.
Fast-moving consumer goods such as food, personal care products or cleaning agents must be continuously available to consumers. To ensure that these goods and quantities are always exactly where they are needed, we are at your side as a strong partner to retailers with our FMCG solutions.
Whether you are an internationally active brand-name textile manufacturer, a renowned fashion retailer, a professional web store operator or an innovative start-up – we offer tailor-made and custom-fit solutions in fashion logistics for all of them. With us, performance and quality are always in fashion.
Store return management for non-food articles in food retailing
A distribution centre supplies all food retail shops in Germany with non-food articles. Different quantities of sales units are moved each day for this purpose – some of which are later returned to the central warehouse as returns.
pfenning logistics is responsible for the collection and quality inspection of all returned goods. The goods are sorted according to item purity, processed if necessary, repackaged and labelled for secondary marketing, and returned to the warehouse stock. For certain articles or sales promotions, we also take on the formation of desired article sets. The entire returns processing is carried out exclusively in automated and software-supported processes – with state-of-the-art IT equipment. In this way, pfenning logistics guarantees transparent and traceable returns handling down to the item level. Even in their “second life”, returned items remain under first-class care.
Comprehensive logistics fulfilment for e-commerce companies
For a consumer goods and medical technology provider with sales via its own web shops, pfenning logistics has developed an individual overall fulfilment solution – and combined various logistics and logistics-related service modules for this purpose. The scope of services begins with interface management of the IT systems involved. All web shops are connected online to the company’s central WMS. Customer orders are thus transferred directly to the order processing system without any paperwork. We also take care of the entire warehouse management as well as the picking of orders by Pick & Pack – and thus save time and money – from the storage compartment directly into the shipping container. pfenning logistics is also responsible for the national and international transport logistics for the route of the goods to the customer. When goods are returned by customers, we take care of the entire returns management – both physically and at the IT level.
Reliable trade logistics - even in seasonal and peak times
A well-known consumer goods manufacturer with an e-commerce platform has entrusted pfenning logistics with the complete centralised dispatch processing of its Christmas business – including the entire upstream and accompanying incoming goods management.
At the beginning of the season and during the seasonal business, we also ensure that the articles are available from stock in the desired quality and required quantity. In the central goods receiving department, we coordinate all deliveries – be it goods in overseas containers, shuttle transports with items from the customer warehouse or direct deliveries from suppliers. We consolidate and pick in-stock goods and just-in-time items. pfenning logistics also organises the entire shipping process via various CEP service providers.
Germany-wide branch supply for furniture trade
Storage of a wide variety of items such as furniture, accessory items and home accessories that are available in furniture stores. A demanding task – because the furniture retailer serves numerous customers in cross-channel distribution via its web shops and furnishing stores. Large volumes of goods leave the branch supply centre every day
The entire range of articles is shipped from the central warehouse to the furniture stores. The range of services offered by pfenning logistics includes the receipt of goods delivered in containers, storage in block and high shelves, store-specific order picking and preparation for dispatch, as well as on-time delivery to all of the furniture discounter’s furniture stores throughout Germany. Parallel to the handling of the articles, all goods movements are recorded electronically and mapped synchronously in the WMS and ERP.