Data Privacy

The following privacy policy is based exclusively on German law.

This data protection notice applies to all social media channels of pfenning logistics GmbH and KMP Holding GmbH as well as to the following websites:

• pfenning logistics
• multicube²

With the following information, we would like to give you as a “data subject” an overview of the processing of your personal data by us and your rights under data protection laws. It is generally possible to use our website without entering personal data. However, if you wish to make use of special services of our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we will generally obtain your consent.

The processing of personal data, such as your name, address or e-mail address, is always carried out in accordance with the General Data Protection Regulation (GDPR) and in accordance with the country-specific data protection regulations applicable to “pfenning logistics GmbH”. By means of this privacy policy, we would like to inform you about the scope and purpose of the personal data we collect, use and process.

As the responsible person, we have implemented numerous technical and organisational measures to ensure that the personal data processed via this website is protected as completely as possible. Nevertheless, Internet-based data transmissions can generally have security gaps, so that absolute protection cannot be guaranteed. For this reason, you are free to transmit personal data to us by alternative means, for example by telephone or post.

You too can take simple and easy-to-implement measures to protect yourself against unauthorised access to your data by third parties. We would therefore like to give you some tips here on how to handle your data securely:

• Protect your account (login, user or customer account) and your IT system (computer, laptop, tablet or mobile device) with secure passwords.
• Only you should have access to the passwords.
• That you only ever use your passwords for one account (login, user or customer account).
• Do not use the same password for different websites, applications or online services.
• Especially when using publicly accessible IT systems or IT systems shared with other people, you should always log out after logging in to a website, application or online service.

Passwords should consist of at least 12 characters and be chosen so that they cannot be easily guessed. Therefore, they should not contain common everyday words, your own name or the names of relatives, but should contain upper and lower case letters, numbers and special characters.

The responsible person within the meaning of the GDPR is:

pfenning logistics GmbH
Daimlerstraße 4, 68542 Heddesheim, Germany

Phone: +49 (6203) 9545-0
Fax: +49 (6203) 9545 9910-0
E-mail: info@pfenning-logistics.com

Representative of the responsible person: Rana Matthias Nag, Manuel Pfenning

You can contact the data protection officer by post at the above address with the addition -Data Protection Officer- or by e-mail: info@e-dsb.de
You can contact our data protection officer directly at any time with any questions or suggestions regarding data protection.

Your personal data will not be transferred to third parties for purposes other than those listed below.

We only pass on your personal data to third parties if:

1. you have given us your express consent to do so in accordance with Art. 6 para. 1 lit. a) GDPR,
2. the disclosure pursuant to Art. 6 para. 1 lit. f) GDPR is permissible to safeguard our legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,
3. in the event that there is a legal obligation for disclosure pursuant to Art. 6 para. 1 lit. c) GDPR, and
4. this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 para. 1 lit. b) GDPR.

In order to protect your data and, if necessary, to enable us to transfer data to third countries (outside the EU/EEA), we have concluded data processing agreements based on the European Commission’s standard contractual clauses. If the standard contractual clauses are not sufficient to establish an adequate level of security, your consent may serve as the legal basis for the transfer to third countries in accordance with Art. 49 para. 1 lit. a) GDPR. This sometimes does not apply to data transfers to third countries for which the European Commission has issued an adequacy decision in accordance with Art. 45 GDPR.

Your personal data will not be transferred to third parties for purposes other than those listed below.

We only pass on your personal data to third parties if:

1. you have given us your express consent to do so in accordance with Art. 6 para. 1 lit. a) GDPR,
2. the disclosure pursuant to Art. 6 para. 1 lit. f) GDPR is permissible to safeguard our legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,
3. in the event that there is a legal obligation for disclosure pursuant to Art. 6 para. 1 lit. c) GDPR, and
4. this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 para. 1 lit. b) GDPR.

As part of the processing operations described in this privacy policy, personal data may be transferred to the USA. Companies in the USA only have an adequate level of data protection if they have certified themselves under the EU-US Data Privacy Framework and thus the adequacy decision of the EU Commission pursuant to Art. 45 GDPR applies. We have explicitly stated this for the service providers concerned in the privacy policy. In order to protect your data in all other cases, we have concluded data processing agreements based on the European Commission’s standard contractual clauses. If the standard contractual clauses are not sufficient to establish an adequate level of security, your consent may serve as the legal basis for the transfer to third countries in accordance with Art. 49 para. 1 lit. a) GDPR. This may not apply in the case of data transfer to third countries for which the European Commission has issued an adequacy decision pursuant to Art. 45 GDPR.

5.1 SSL/TLS encryption
This site uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact enquiries that you send to us as the operator. You can recognise an encrypted connection by the fact that the address line of the browser contains “https://” instead of “http://” and by the lock symbol in your browser line.

We use this technology to protect your transmitted data.

5.2 Data collection when visiting the website
If you only use our website for information purposes, if you do not register or otherwise provide us with information or do not give your consent to processing that requires consent, we only collect the data that is technically necessary for the provision of the service. This is regularly data that your browser transmits to our server (“in so-called server log files”). Our website collects a range of general data and information each time you or an automated system accesses a page. This general data and information is stored in the server log files. The following can be recorded:

1. browser types and versions used,
2. the operating system used by the accessing system,
3. the website from which an accessing system reaches our website (so-called referrer),
4. the sub-websites which are accessed via an accessing system on our website,
5. the date and time of access to the website,
6. an Internet Protocol address (IP address) and,
7. the Internet service provider of the accessing system.

When using this general data and information, we do not draw any conclusions about your person. Rather, this information is required in order to

1. to deliver the content of our website correctly,
2. to optimise the content of our website and the advertising for it,
3. to ensure the permanent functionality of our IT systems and the technology of our website, and
4. to provide law enforcement authorities with the information necessary for prosecution in the event of a cyber-attack.

This collected data and information is therefore analysed by us both statistically and with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimal level of protection for the personal data processed by us. The data of the server log files are stored separately from all personal data provided by a data subject.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f) GDPR. Our legitimate interest follows from the data collection purposes listed above.

5.3 Data collection when visiting the website
If you only use our website for information purposes, if you do not register or otherwise provide us with information or do not give your consent to processing that requires consent, we only collect the data that is technically necessary for the provision of the service. This is regularly data that your browser transmits to our server (“in so-called server log files”). Our website collects a range of general data and information each time you or an automated system accesses a page. This general data and information is stored in the server log files. The following can be recorded:

1. browser types and versions used,
2. the operating system used by the accessing system,
3. the website from which an accessing system reaches our website (so-called referrer),
4. the sub-websites that are accessed via an accessing system on our website,
5. the date and time of access to the website,
6. a shortened Internet Protocol address (anonymised IP address) and,
7. the Internet service provider of the accessing system.

When using this general data and information, we do not draw any conclusions about your person. Rather, this information is required in order to

1. to deliver the content of our website correctly,
2. to optimise the content of our website and the advertising for it,
3. to ensure the permanent functionality of our IT systems and the technology of our website, and
4. to provide law enforcement authorities with the information necessary for prosecution in the event of a cyber-attack.

This collected data and information is therefore analysed by us both statistically and with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimal level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest follows from the data collection purposes listed above.

5.4 Hosting by Hetzner
We host our website at Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (hereinafter referred to as Hetzner).

When you visit our website, your personal data (e.g. IP addresses in log files) are processed on Hetzner’s servers.

The use of Hetzner is based on Art. 6 para. 1 lit. f) GDPR. We have a legitimate interest in the most reliable presentation, provision and security of our website.

We have concluded an order processing contract (AVV) with Hetzner in accordance with Art. 28 GDPR. This is a contract prescribed by data protection law, which ensures that Hetzner processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

You can find more information on Hetzner’s data protection provisions at: https://www.hetzner.com/de/rechtliches/datenschutz

7.1 Making contact / contact form
Personal data is collected when you contact us (e.g. via contact form or email). Which data is collected when a contact form is used can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your enquiry or for contacting you and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b) GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified and the deletion does not conflict with any statutory retention obligations.

7.2 Application management / job exchange
We collect and process the personal data of applicants for the purpose of handling the application process. Processing may also be carried out electronically. This is particularly the case if an applicant submits the relevant application documents to us electronically, for example by e-mail or via a web form on the website. If we conclude an employment or service contract with an applicant, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If we do not conclude a contract with the applicant, the application documents will be automatically deleted two months after notification of the rejection decision, provided that no other legitimate interests on our part prevent deletion. Another legitimate interest in this sense is, for example, a burden of proof in proceedings under the General Equal Treatment Act (AGG).

The legal basis for the processing of your data is Art. 6 para. 1 lit. b), 88 GDPR in conjunction with. § 26 para. 1 BDSG.

8.1 Sending newsletters to existing customers
If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services to those already purchased from our range by e-mail. In accordance with Section 7 (3) UWG, we do not need to obtain separate consent from you for this. In this respect, data processing is carried out solely on the basis of our legitimate interest in personalised direct advertising in accordance with Art. 6 para. 1 lit. f) GDPR. If you have initially objected to the use of your email address for this purpose, we will not send you any emails. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by sending a message to the responsible person named at the beginning. You will only incur transmission costs for this in accordance with the basic rates. After receipt of your objection, the use of your e-mail address for advertising purposes will be discontinued immediately.

8.2 Advertising newsletter
On our website, you are given the opportunity to subscribe to our company’s newsletter. Which personal data is transmitted to us when you subscribe to the newsletter can be seen from the input mask used for this purpose.

We inform our customers and business partners about our offers at regular intervals by means of a newsletter. In principle, you can only receive our company’s newsletter if

1. you have a valid e-mail address and
2. you have registered to receive the newsletter.

For legal reasons, a confirmation email will be sent to the email address you entered for the first time for the newsletter mailing using the double opt-in procedure. This confirmation e-mail is used to check whether you, as the owner of the e-mail address, have authorised the receipt of the newsletter.

When you register for the newsletter, we also store the IP address assigned by your internet service provider (ISP) of the IT system you are using at the time of registration, as well as the date and time of registration. The collection of this data is necessary in order to be able to trace the (possible) misuse of your e-mail address at a later date and therefore serves our legal protection.

The personal data collected when registering for the newsletter is used exclusively to send our newsletter. Furthermore, subscribers to the newsletter may be informed by e-mail if this is necessary for the operation of the newsletter service or a registration in this regard, as could be the case in the event of changes to the newsletter offer or changes to the technical circumstances. The personal data collected as part of the newsletter service will not be passed on to third parties. You can cancel your subscription to our newsletter at any time. The consent to the storage of personal data that you have given us for the newsletter dispatch can be revoked at any time. There is a corresponding link in every newsletter for the purpose of revoking consent. It is also possible to unsubscribe from the newsletter at any time directly on our website or to inform us of this in another way.

The legal basis for data processing for the purpose of sending the newsletter is Art. 6 para. 1 lit. a) GDPR.

8.3 Newsletter tracking
Our newsletters contain so-called tracking pixels. A tracking pixel is a miniature graphic that is embedded in e-mails that are sent in HTML format to enable log file recording and log file analysis. This allows the success or failure of online marketing campaigns to be statistically analysed. Based on the embedded tracking pixel, the company can recognise whether and when an email was opened by you and which links in the email were accessed by you.

Such personal data collected via the tracking pixels contained in the newsletters are stored and evaluated by us in order to optimise the newsletter dispatch and to adapt the content of future newsletters even better to your interests. This personal data is not passed on to third parties. Data subjects are entitled at any time to revoke the separate declaration of consent given in this regard via the double opt-in procedure. After a cancellation, this personal data will be deleted by us. Unsubscribing from the newsletter is automatically interpreted as cancellation.

Such an evaluation is carried out in particular in accordance with Art. 6 para. 1 lit. f) GDPR on the basis of our legitimate interests in the display of personalised advertising, market research and/or the needs-based design of our website.

So that we can also communicate with you on social networks and inform you about our services, we are represented there with our own pages. If you visit one of our social media pages, we are jointly responsible with the provider of the respective social media platform for the processing operations triggered by this, within the meaning of Art. 26 GDPR.

We are not the original provider of these pages, but only use them within the scope of the possibilities offered to us by the respective providers.
As a precautionary measure, we would therefore like to point out that your data may also be processed outside the European Union or the European Economic Area. Use may therefore be associated with data protection risks for you, as it may be more difficult to safeguard your rights, e.g. to information, deletion, objection, etc., and processing in social networks is often carried out directly for advertising purposes or to analyse user behaviour by the providers without us being able to influence this. If user profiles are created by the provider, cookies are often used or the user behaviour is assigned to your own social network member profile.

The described processing operations of personal data are carried out in accordance with Art. 6 para. 1 lit. f) GDPR on the basis of our legitimate interest and the legitimate interest of the respective provider in order to be able to communicate with you in a timely manner or to inform you about our services. If you have to give your consent to data processing as a user with the respective providers, the legal basis refers to Art. 6 para. 1 lit. a) GDPR in conjunction with Art. 7 GDPR. Art. 7 GDPR.

As we do not have access to the providers’ databases, we would like to point out that it is best to assert your rights (e.g. to information, correction, deletion, etc.) directly with the respective provider. Further information on the processing of your data in the social networks is provided below by the respective social network provider we use:

9.1 Facebook
(Co-) responsible person for data processing in Europe:
Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

Privacy Policy (Data Policy):
https://www.facebook.com/about/privacy

9.2 Instagram
(Co-) responsible person for data processing in Germany:
Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

Privacy Policy (Data Policy):
https://instagram.com/legal/privacy/

9.3 LinkedIn
(Co-) responsible person for data processing in Europe:
LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland

Privacy policy:
https://www.linkedin.com/legal/privacy-policy

9.4 TikTok
(Co-) responsible person for data processing in Germany:
TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland.

Privacy policy:
https://www.tiktok.com/legal/page/eea/privacy-policy/de

9.5 XING (New Work SE)
(Co-) responsible person for data processing in Germany:
New Work SE, Am Strandkai 1, 20457 Hamburg, Germany

Privacy policy:
https://privacy.xing.com/de/datenschutzerklaerung

Information requests for XING members:
https://www.xing.com/settings/privacy/data/disclosure

9.6 YouTube
(Co-) responsible person for data processing in Europe:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Privacy policy:
https://policies.google.com/privacy

10.1 Leadinfo (lead generation service)
On our website we use the lead generation service of Leadinfo B.V., Rivium Quadrant 141, Capelle aan den IJssel, South Holland 2909.

The service recognises visits from companies to our website based on IP addresses and shows us publicly available information, such as company names or addresses. The IP addresses are neither displayed nor stored.

In addition, Leadinfo sets two first-party cookies to evaluate user behaviour on our website and processes domains from form entries (e.g. \?leadinfo.com\?) in order to correlate IP addresses with companies and improve services.

As a rule, the following data is collected and processed:

• IP address without permanent storage
• Location based on the IP address
• Domain from form field entries

These processing operations are only carried out with your express consent in accordance with Art. 6 para. 1 lit. a) GDPR. Your data will be stored until the purpose is achieved or until you withdraw your consent.

You can find more information about Leadinfo’s privacy policy at: https://www.leadinfo.com/en/legal/privacy/.

10.2 Matomo
We have integrated the Matomo component of the provider InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, on this website. Matomo is a software tool for web analysis, i.e. for collecting, collating and evaluating data about the behaviour of visitors to websites. Among other things, data is collected about the website from which a data subject came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. This is used to optimise the website and for the cost-benefit analysis of internet advertising.

The software is operated on the server of the responsible person, and the data protection-sensitive log files are stored exclusively on this server.

Matomo places a cookie on your IT system. By setting the cookie, we are able to analyse the use of our website. Each time one of the individual pages of this website is accessed, the Internet browser on your IT system is automatically prompted by the Matomo component to transmit data to our server for the purpose of online analysis. As part of this technical process, we obtain knowledge of personal data, such as the IP address of the person concerned, which serves us, among other things, to trace the origin of visitors and clicks.

Cookies are used to store personal information, such as the access time, the location from which access was made and the frequency of visits to our website. Each time you visit our website, this personal data, including the IP address of the Internet connection you are using, is transmitted to our server. This personal data is stored by us. We do not pass this personal data on to third parties.

These processing operations are only carried out if express consent is given in accordance with Art. 6 (1) (a) GDPR.

You can view Matomo’s privacy policy at: https://matomo.org/privacy/.

10.3 TikTok Pixel
This website uses the web attribution solution “TikTok Pixel” which is operated by TikTok Technology Limited, 10 Earlsfort Terrace, D02 T380, Co. Dublin, Dublin, D02t380, Ireland, and TikTok Information Technologies UK Limited, 1 London Wall, London, EC2Y 5EB, UK.

By using the TikTok pixel, TikTok is able to track the behaviour of visitors to our website and collect data about their activities. This data can be used to carry out targeted advertising campaigns on TikTok. We also collect information about conversions. As a result, we receive data from TikTok about how many visitors actually visit our website as a result of our TikTok adverts.

With explicit consent, the pixel sets cookies and transmits hashed information to TikTok. The pixel collects information such as

• Information on adverts/events,
• Timestamp,
• IP address,
• User agent
• Cookies

In the case of conversions, we do not regularly process any personal data, as it is not possible for us to assign the hashed version of your TikTok ID to you as a person; only TikTok can do this. We also do not receive any information about you, such as your name, age, etc.

These processing operations are only carried out if express consent is given in accordance with Art. 6 para. 1 lit. a GDPR.

You can find more information about TikTok’s privacy policy at: https://www.tiktok.com/legal/page/eea/privacy-policy/en.

11.1 Google Ads (AdWords) remarketing/retargeting
We have integrated Google Ads on this website. The operating company of the Google Ads services is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

We use this to advertise this website in Google search results and on third-party websites. For this purpose, Google places a cookie in the browser of your end device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit.

Any further data processing will only take place if you have consented to Google linking your internet and app browsing history to your Google account and using information from your Google account to personalise ads that you view on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, Google temporarily links your personal data with Google Analytics data in order to create target groups.

These processing operations are only carried out if express consent is given in accordance with Art. 6 para. 1 lit. a) GDPR.

The parent company Google LLC is certified as a US company under the EU-US Data Privacy Framework. This constitutes an adequacy decision pursuant to Art. 45 GDPR, meaning that personal data may be transferred without further guarantees or additional measures.

You can view Google Ads’ privacy policy and further information at: https://www.google.com/policies/technologies/ads/

11.2 Google Ads with conversion tracking
We have integrated Google Ads on this website. The company operating the Google Ads services is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Ads is an internet advertising service that allows advertisers to place adverts both in Google’s search engine results and in the Google advertising network. Google Ads allows an advertiser to pre-define certain keywords that are used to display an advert in Google’s search engine results only when the user uses the search engine to retrieve a keyword-relevant search result. In the Google advertising network, the adverts are distributed to relevant websites using an automatic algorithm and taking into account the previously defined keywords.

The purpose of Google Ads is to promote our website by displaying interest-relevant advertising on the websites of third-party companies and in the search engine results of the Google search engine and by displaying third-party advertising on our website.

If you reach our website via a Google advert, a so-called conversion cookie is stored on your IT system by Google. A conversion cookie loses its validity after thirty days and is not used to identify you. If the cookie has not yet expired, the conversion cookie is used to track whether certain sub-pages, such as the shopping basket from an online shop system, have been accessed on our website. The conversion cookie enables both us and Google to track whether a user who has reached our website via an AdWords ad has generated a sale, i.e. completed or cancelled a purchase.

The data and information collected through the use of the conversion cookie is used by Google to compile visit statistics for our website. These visit statistics are in turn used by us to determine the total number of users who were referred to us via Ads ads, i.e. to determine the success or failure of the respective Ads ad and to optimise our Ads ads for the future. Neither our company nor other Google Ads advertisers receive information from Google that could be used to identify you.

The conversion cookie is used to store personal information, such as the web pages you have visited. Each time you visit our website, personal data, including the IP address of the internet connection you are using, is therefore transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may pass on this personal data collected via the technical process to third parties.

These processing operations will only be carried out if express consent has been given in accordance with Art. 6 para. 1 lit. a) GDPR.

The parent company Google LLC is certified as a US company under the EU-US Data Privacy Framework. This constitutes an adequacy decision pursuant to Art. 45 GDPR, meaning that personal data may be transferred without further guarantees or additional measures.

You can view Google AdSense’s privacy policy and further information at: https://policies.google.com/privacy?hl=en&gl=en.

 

11.3 Microsoft Ads

We use the Microsoft Advertising (formerly Bing Ads) service of Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland on our website.

Purpose and legal basis of data processing:

Microsoft Advertising is used to display advertisements in the Microsoft Bing search engine and on partner websites. The service helps us to measure and optimize the effectiveness of our advertising campaigns. The processing is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR.

Type of data processed:

Microsoft Advertising uses cookies and similar tracking technologies. The following data is processed:

Online identifiers (including cookie IDs)
IP addresses Device identifiers
Information on device and browser settings

Data transfer to third countries:

A transfer of data to the Microsoft Corporation in the USA cannot be ruled out.

Storage duration:

Information on the storage period can be found in the settings of our Consent Management Tool.

Further information:

Further details on data protection at Microsoft can be found in the Microsoft Privacy Policy: https://privacy.microsoft.com/de-de/privacystatement. You can manage or deactivate the use of cookies in your browser settings.

12.1 Font Awesome
Our website uses so-called web fonts, which are provided by Fonticons Inc, 307 S Main St Ste 202 Bentonville, AR, USA, for the standardised display of fonts. When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to the servers of Fonticons, Inc. As a result, Fonticons, Inc. becomes aware that our website has been accessed via your IP address. Font Awesome will only be used if you have given your express consent in accordance with Art. 6 para. 1 lit. a) GDPR.

If your browser does not support Font Awesome, a standard font will be used by your device.

You can find more information on the data protection provisions of Fonticons Inc. at: https://fontawesome.com/privacy.

12.2 Friendly Captcha
We use the Friendly Captcha function on this website. The operating company is Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany.

The captcha function is primarily used to differentiate whether an entry is made by a natural person or abusively by machine and automated processing. Friendly Captcha generates a cryptographic puzzle for this purpose, which is solved completely in the background by the respective browser. Based on the technical signals collected, the difficulty can be adjusted to make it more difficult for potential bots to proceed.

The data processed by Friendly Captcha exclusively in the EU are:

• Browser type and settings,
• Information on the operating system of the end device,
• IP addresses.

The use of Friendly Captcha is based on our legitimate interest in effectively preventing the activities of spam bots, fake users, click fraud and DDoS attacks, Art. 6 para. 1 lit. f) GDPR.

Further information on Friendly Captcha can be found at: https://friendlycaptcha.com/privacy/.

12.3 Microsoft Bookings
We use the Microsoft Bookings (“Bookings”) scheduling tool on our website, a service provided by Microsoft Corp, One Microsoft Way, Redmond, Washington, USA.

If you click on the corresponding booking button, you will be automatically connected to our appointment account at Bookings. After selecting your appointment, confirming it and entering your contact details and requests, you will receive an email from Bookings confirming your appointment.

When using the service, the following data, among others, may be processed:

• Surname, first name,
• Telephone number,
• E-mail address,
• Preferred form of communication (telephone, video conferencing system),
• Reason for your enquiry,
• Time of appointment request and agreed appointment,
• Free text added by you.

These processing operations are only carried out if express consent is given in accordance with Art. 6 (1) (a) GDPR.

Alternatively, appointments can also be made by e-mail or telephone.

This US company is certified under the EU-US Data Privacy Framework. This constitutes an adequacy decision pursuant to Art. 45 GDPR, meaning that personal data may be transferred without further guarantees or additional measures.

You can view Microsoft’s privacy policy at: https://privacy.microsoft.com/en-us/privacystatement.

12.4 Salesforce CRM system
We use the CRM system of the provider salesforce.com Inc. (“salesforce”), One Market Street, Suite 300, San Francisco, CA 94105, USA.

Salesforce is a cloud-based CRM solution for managing customer relationships. All departments (including, for example, marketing, sales, customer service as well as online and stationary retail) work on a shared CRM platform. Among other things, this is used for structured contract processing and the documentation of contract initiation. Salesforce has full access to the customer data we process and store in the cloud. This may include names, addresses, email addresses and telephone numbers.

If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a) GDPR. The legal basis for the use of “salesforce” in the context of contractual relationships is Art. 6 para. 1 lit. b) GDPR. In all other cases, the legal basis for the processing of your personal data is Art. 6 para. 1 lit. f) GDPR. Our interest here is in the effective coordination of internal and external communication and the management of customer relationships.

This US company is certified under the EU-US Data Privacy Framework. This constitutes an adequacy decision pursuant to Art. 45 GDPR, meaning that personal data may be transferred without further guarantees or additional measures.

Further information on Salesforce can be found at: https://www.salesforce.com/company/privacy/.

12.5 YouTube (videos)
We have integrated YouTube components on this website. The operating company of YouTube is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

YouTube is an Internet video portal that allows video publishers to post video clips free of charge and other users to view, rate and comment on them, also free of charge. YouTube allows the publication of all types of videos, which is why complete film and television programmes as well as music videos, trailers or videos made by users themselves can be accessed via the Internet portal. Each time you access one of the individual pages of this website, which is operated by us and on which a YouTube component (YouTube video) has been integrated, the Internet browser on your IT system is automatically prompted by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. The services Google WebFonts, Google Video and Google Photo can also be downloaded from YouTube. Further information about YouTube can be found at https://www.youtube.com/yt/about/de/. As part of this technical process, YouTube and Google receive information about which specific subpage of our website you are visiting.

If you are logged in to YouTube at the same time, YouTube recognises which specific sub-page of our website you are visiting when you access a sub-page containing a YouTube video. This information is collected by YouTube and Google and assigned to your YouTube account.

YouTube and Google always receive information via the YouTube component that you have visited our website if you are logged in to YouTube at the same time as accessing our website; this occurs regardless of whether you click on a YouTube video or not. If you do not want this information to be transmitted to YouTube and Google, you can prevent it from being transmitted by logging out of your YouTube account before accessing our website.

These processing operations are only carried out if express consent has been granted in accordance with Art. 6 (1) (a) GDPR.

The parent company Google LLC is certified as a US company under the EU-US Data Privacy Framework. This constitutes an adequacy decision pursuant to Art. 45 GDPR, meaning that personal data may be transferred without further guarantees or additional measures.

You can view YouTube’s privacy policy at https://policies.google.com/privacy?hl=en&gl=en.

13.1 Right to information Art. 15 GDPR
You have the right to receive free information from us at any time about the personal data stored about you and a copy of this data in accordance with the statutory provisions.

13.2 Right to rectification Art. 16 GDPR
You have the right to request the rectification of inaccurate personal data concerning you. You also have the right to request the completion of incomplete personal data, taking into account the purposes of the processing.

13.3 Erasure Art. 17 GDPR
You have the right to demand that we delete your personal data immediately if one of the reasons provided for by law applies and insofar as the processing or storage is not necessary.

13.4 Restriction of processing Art. 18 GDPR
You have the right to demand that we restrict processing if one of the legal requirements is met.

13.5 Data portability Art. 20 GDPR
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another responsible person without hindrance from us to whom the personal data has been provided, provided that the processing is based on consent pursuant to Art. 6 para. 1 lit. a) GDPR or Art. 9 para. 2 lit. a) GDPR or on a contract pursuant to Art. 6 para. 1 lit. b) GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Furthermore, in exercising your right to data portability pursuant to Art. 20 (1) GDPR, you have the right to have the personal data transmitted directly from one responsible person to another, where technically feasible and provided that this does not adversely affect the rights and freedoms of others.

13.6 Objection Art. 21 GDPR
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6(1)(e) (data processing in the public interest) or (f) (data processing on the basis of a balancing of interests) of the GDPR.

This also applies to profiling based on these provisions within the meaning of Art. 4 No. 4 GDPR.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or if the processing serves the establishment, exercise or defence of legal claims.

In individual cases, we process personal data for the purpose of direct advertising. You can object to the processing of your personal data for the purpose of such advertising at any time. This also applies to profiling insofar as it is associated with such direct advertising. If you object to processing for direct marketing purposes, we will no longer process the personal data for these purposes.

You also have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out by us for scientific or historical research purposes or for statistical purposes in accordance with Article 89(1) GDPR, unless such processing is necessary for the fulfilment of a task carried out in the public interest.

You are free to exercise your right to object in connection with the use of information society services, notwithstanding Directive 2002/58/EC, by means of automated procedures using technical specifications.

13.7 Revocation of consent under data protection law
You have the right to withdraw your consent to the processing of personal data at any time with effect for the future.

13.8 Complaint to a supervisory authority
You have the right to complain to a supervisory authority responsible for data protection about our processing of personal data.

We process and store your personal data only for the period of time required to achieve the purpose of storage or if this is provided for by the legal provisions to which our company is subject.

If the storage purpose no longer applies or if a prescribed storage period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

The criterion for the duration of the storage of personal data is the respective statutory retention period. After this period has expired, the corresponding data is routinely deleted, provided it is no longer required for the fulfilment or initiation of a contract.

This privacy policy is currently valid as at June 2024.

The further development of our website and its services, or a change in legal or official requirements, may necessitate changing this privacy policy. You can access and print out the respectively applicable privacy policy on the website at any time at www.pfenning-logistics.com/en/privacy-policy/.